DELIVERY

United Kingdom and Ireland Orders & Delivery

For the United Kingdom, we offer one delivery service:

A Free UK Standard Delivery service which takes 2 working days and is shipped by Hermes.

For Ireland, we offer one delivery service:

A Free Standard Delivery service which takes between 3 and 5 working days.

International Country Information

We do not currently ship outside of the UK and Ireland, but we expect this to change very soon.

Can I track my delivery?

All deliveries are trackable and will require a signature at the final destination. You will receive a dispatch email with a tracking link when your order leaves our warehouse.

Can I change or cancel my order?

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. If you change your mind, you can return the order to us for a refund or an exchange.

Can I change my delivery address?

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

I have a problem with my delivery.

When your order is dispatched from our warehouse, you will receive an email along with a link to be able to fully track your order once the order has been received by the local processing hub (this can typically be a few hours after your order leaves our warehouse). You can then track your order through to delivery. Should you have a problem, give the Customer Care team a call on +44 (0)800 2545 118 Monday to Friday between 9am and 5pm.

I have received the wrong product.

In the unlikely event that the team have sent you the wrong product or colour, please go to the Returns page on this website and follow the instructions.

Standard 

UK deliveries are usually made within 2 to 3 working days of your order being placed. Ireland deliveries are usually made within 3 to 5 working days of your order being placed.

I have a faulty/damaged item(s).

If an item arrives damaged or faulty then please contact our Customer Care team who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

 

 

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